Knowledge Center

Platform tutorials, professional frameworks, and expert consulting — everything you need to run safer, smarter operations.

How to Use the Command Center

12 step-by-step guides with video walkthroughs

Getting Started with the Command Center

Set up your organization, invite workers, configure divisions and positions, and customize your dashboard layout. Everything you need to go live in under 30 minutes.

Listen to Narrated Walkthrough
1Create your organization profile
2Set up divisions and departments
3Configure positions and roles
4Invite your first workers
5Customize your dashboard widgets

Configuring Alerts & Escalation Chains

Set up multi-tier alert escalation so missed check-ins, SOS signals, and gas monitor alarms reach the right people at the right time — from supervisors to emergency contacts.

Listen to Narrated Walkthrough
1Define check-in intervals per worker or site
2Set up escalation tiers (supervisor → admin → emergency)
3Configure notification channels (push, email, SMS)
4Test your escalation chain with a drill
5Review alert history and response times

Using the Live Map & GPS Tracking

Monitor your entire workforce in real time. See who's checked in, where they are, and their current safety status — all on a single interactive map.

Listen to Narrated Walkthrough
1Enable GPS tracking for field workers
2Set up geofences for job sites
3Use the map filters to view by status or division
4Access worker details directly from map pins
5Export location history for compliance reporting

Safety Check-Ins & SOS Workflow

Configure automated check-in schedules, understand the check-in lifecycle (pending → checked in → missed → escalated), and manage SOS emergency responses.

Listen to Narrated Walkthrough
1Set check-in intervals (15 min to 4 hours)
2Configure missed check-in escalation rules
3Train workers on the SOS button and man-down detection
4Review check-in compliance reports
5Adjust schedules based on risk level and site conditions

Safety Forms, JSAs & Incident Reporting

Build custom safety forms with the drag-and-drop form builder. Create Job Safety Analyses, hazard assessments, and incident reports — all digitized and tracked.

Listen to Narrated Walkthrough
1Use the form builder to create custom templates
2Assign forms to specific job sites or divisions
3Schedule recurring form submissions
4Review submissions in the Safety Inbox
5Generate compliance reports from form data

Gas Monitor Integration & AI Analysis

Connect Bluetooth-enabled gas monitors for real-time readings. The AI engine analyzes trends, detects anomalies, and generates safety recommendations automatically.

Listen to Narrated Walkthrough
1Pair gas monitors via Bluetooth relay
2Configure gas type thresholds (H2S, CO, LEL, O2)
3View real-time readings on worker profiles
4Review AI-generated trend analysis
5Set up automatic alerts for threshold breaches

Worker Management & Certifications

Manage your entire workforce — profiles, certifications, training records, and compliance status. Get automatic alerts before certifications expire.

Listen to Narrated Walkthrough
1Add worker profiles with contact and emergency info
2Upload and track certifications with expiry dates
3Set up automatic renewal reminders (30/60/90 days)
4Assign workers to divisions and supervisors
5Run certification compliance reports

Timesheets, Expenses & Payroll

GPS-verified time tracking with one-tap clock in/out. Workers submit timesheets and expenses from the field. Supervisors approve with a single click.

Listen to Narrated Walkthrough
1Enable GPS-verified clock in/out
2Configure overtime rules and pay periods
3Review and approve timesheets in bulk
4Process expense claims with receipt photos
5Export approved data for payroll processing

Work Orders, Dispatch & Scheduling

Create work orders, assign them to workers, and manage your dispatch board with calendar views. Track work order lifecycle from creation through completion and invoicing.

Listen to Narrated Walkthrough
1Create work orders with custom properties
2Assign workers and set priority levels
3Use the dispatch board calendar view
4Track status through the 6-stage lifecycle
5Convert completed work orders to invoices

Estimates, Invoices & Billing

Generate professional estimates, convert them to invoices on approval, and track payments. Integrated with Stripe for online payment collection.

Listen to Narrated Walkthrough
1Create estimates from templates or scratch
2Send estimates to clients for approval
3Convert approved estimates to invoices
4Accept online payments via Stripe
5Track AR aging and payment history

CRM, Leads & Deal Tracking

Manage your sales pipeline from lead to close. Track contacts, send proposals, manage follow-up rules, and monitor deal progress through customizable stages.

Listen to Narrated Walkthrough
1Import or add contacts and companies
2Create and track deals through pipeline stages
3Generate and send branded proposals
4Set up automated follow-up rules
5Monitor pipeline value and conversion rates

Mobile App & Offline Mode

Install the Work Alone Safety Monitor as a Progressive Web App on any device. Workers can check in, submit forms, and trigger SOS even without internet — data syncs when connectivity returns.

Listen to Narrated Walkthrough
1Install the PWA from the 'Get the App' prompt
2Enable push notifications for alerts
3Use offline check-in when in dead zones
4Submit timesheets and expenses from the field
5Access your dashboard from any device